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FAQ

Frequently Asked Questions

Portal Busticket4.me is an internet service for online ticket sale and providing viable information regarding carrier's departures from entire region, carriers, bus stations and destinations. Portal's elementary goal is to provide mentioned services to the users, without having the user to visit the bus station.

Simply put, purchase a bus ticket and be informed from the comfort of your home, favourite bar or wherever you may be at that moment, all with the help of BusTicket4.me portal!

BusTicket4.me portal is not:

-           Carrier Company - we do not own any busses, nor do we participate in the organisation of the transfer, so we cannot influence pricing politics of the carriers, departure cancelations and changes in the timetables.

-           Tourist agency - even though we provide numerous information about the most attractive Europe’s destinations, we do not deal with touristic travel organisations.

-           Internet service that provides indirect information – all information that we publish are gained directly from our associates and are not taken over from any other source.

On BusTicket4.me portal you can:

-           purchase bus tickets online, which automatically reserves you a seat on the bus;

-           search through punctual timetables for desired destination;

-           find out additional information regarding bus stations and carriers;

-          discover additional information about desired destination. (travel duration, traveling direction, informative details about desired route and much more)

1. On the home page there is a user panel with the blank fields, provided to enter the desired data. To get information about the planned route, please enter a starting point (eg. Podgorica) and destination (eg. Belgrade), as well as the departure date, number of passengers and the type of the ticket. (one way or return ticket)

2. Once you have entered the required information, click on the "Search" and you will see the offered bus lines, which is why you have the option to choose the line that suits you best, taking into account the time of departure, the price and the bus carrier. Listed departures include the time of departure, duration of trip, the carrier, the quality of the bus, bus route, promotional discounts, number of available seats etc.To make it easier to find the appropriate departure, the options for sorting departures by price and time of departure are at your disposal. Also, you can extract departures and carriers, as well as the characteristics of the bus (air conditioning, toilet, wi-fi, etc.).

* If the price located in orange square is not specified (the sign "X" is displayed), this means that the requested line is not currently in the system of online sales, and therefore you will not be able to purchase your ticket.  

* Please note that all information regarding departures as well as price list is punctual and updated in real-time. Feel free to use the search engine to find the line that’s most suitable to you, make a payment and enjoy your journey.

BusTicket4.me wishes you a safe and pleasant journey !

If there is not a direct connection (eg. Podgorica - Ljubljana), you will get an information: „There are no direct routes for desired destination and date. We offer you one-way tickets for the routes with a stopover.“ Based on the aforementioned notification, system automatically searches line with a stopover in a few seconds. Preview of offered departures contains the name of the station and stop information.

 * If the price located in orange square is not specified (the sign "X" is displayed), this means that the requested line is not currently in the system of online sales, and therefore you will not be able to purchase your ticket.  

* Please note that all information regarding departures as well as price list is punctual and updated in real-time. Feel free to use the search engine to find the line that’s most suitable to you, make a payment and enjoy your journey.

BusTicket4.me wishes you a safe and pleasant journey.

You can find timetables and discounts by clicking "+" next to the desired departure. Travel time is indicated between departure time and arrival time for the desired destination.

1.     Search bus timetables for the point of departure and destination city

2.     Choose the most convenient bus line for you having in mind bus carrier, bus route (green + on first column), duration, price. Just click on “Buy Ticket” or “Choose departure” (depending on search type)

For more information, please reffer to "How can I buy ticket on BusTicket4.me?" page.

Ticket(s) purchased on BusTicket4.me portal is automatically sent to your e-mail address in the moment purchase has been completed. All you are required to do is to print the ticket and present it to the driver once entering the bus.

According to our Terms and Conditions you are obliged to print out the ticket and show it to the driver when getting on the bus, since this is the only acceptable paper evidence that you have purchased bus ticket online on our portal. Only in rare occasion you will be allowed to get on the bus, which depends on the bus company.

BusTicket4.me is a ticket sales service and all the rules prescribed by the carrier also apply to online travelers. Therefore, Busticket4.me will not be responsible for any consequences (i.e. charging for new tickets, refusing to let you board on the bus etc.) arising from the fact that you didn't print out the ticket and shown it to the driver.

According to our Terms and Conditions, it is mandatory to print out the ticket and present it to the driver when you enter the bus. Only in extraordinary cases, which absolutely depends on the carrier, boarding can be approved without printed ticket. In this case, BusTicket4.me is not responsible for any consequences that may follow if the traveller does not have printed ticket for selected departure.

If you do not have a printer, or you did not succeed to print out your internet ticket, please contact our Support Team so we can direct you to the nearest spot to pick up your ticket and eventually we will contact the dispatchers of the carriers, if you were unable to pick up your ticket.

Purchasing a ticket on BusTicket4.me portal your seat in the bus is guaranteed. Only in extreme cases you will not have an actual seat in the selected bus for which you bought the ticket.

It’s possible to make a reservation if you choose an "Offline payment" method. If that is the case, our system will make a reservation of your seat,  so you can make a payment at your nearest bank or post office. Considering "Offline payment" method keep in mind that:

  - it is not possible to make a reservation 48 hours before departure;

  - "Offline payment" method is only available in Serbia and Montenegro;

  -  if you haven’t purchased your ticket, the reservation expires within the 48h.

For more information, please reffer to "How can I buy ticket on BusTicket4.me?" page.

In case of departure cancellation by carrier from any reason (bus malfunction, holidays and such), you gain the right for a full refund. After information check with the carrier, not more than 2 days after request has been made, your money will be refunded.

Return tickets have different expiry date, depending on carrier’s tariff policy. Usually, return tickets expire after either 30 or 60 days, with the possibility of even longer expiry period. With return tickets that do not have defined return date, our system will notify you about final date before the ticket expires.

All tickets that have designated buyer cannot be transferred to a third-party. Only designated buyer can use them.

If you used your ticket for one direction, and you gave up on return, you are eligible for a refund for unused return ticket, according to the valid rules for ticket cancelation. Refunded amount is dependable on carrier’s tariff policy, that is method that carrier sums the value of the return ticket value.

If you cancel purchased ticket minimum 24 hours before departure you are eligible for refund. For every ticket cancellation BusTicket4.me keeps 10% of the ticket worth, additionally service fee (station and platform service charges) that were included in the ticket price are non-refundable.

In order to cancel the transaction the customer must be registered on the website. After logging into the system, the customer can access the user interface by clicking on the link "User Panel" located in the top right corner.

After entering the user interface, the user can see his data, purchased tickets, profile and reserved tickets.

Overview of transaction and tickets the customer can see by clicking on "Tickets". Initially 3 transactions are displayed, by clicking a button "Load more" three followed transactions will be loaded. Transactions that can be cancelled have the button "undo transaction", by clicking on it the transaction is cancelled. The buyer receives a notification of 90% cash refund of value of the ticket price (tax not included, in accordance with the Terms of Use). After the successfully cancellation of the transaction, the customer receives an email with a confirmation that the transaction has been successfully cancelled.

 

If the buyer was not registered/logged on the site at the time of purchase user account with a password will be automatically generated. In addition to the email with the ticket the system will generate a mail for the user with information about the user account as in the following examples:

Dear Ljiljana Zekovic,

We created an account for you based on your ticket/s purchase via BusTicket4.me.

Your initial data:
-user name: radoje.albijanic@datadesign.me,
-password: 33Wfi#.
(You can change it in your user panel after you confirm registration and log on our website).

Registered users can:
- activate alarm for sleepers and track their trip on live map using our mobile application for Android devices. Download App now!
- use control panel on www.busticket4.me for list of all tickets and possibility to cancel their tickets according to the Terms and Conditions!

If you want to confirm your registration please click on the link below.
https://dev.new.busticket4.me/logovanje/register-confirm.php?user=56fcd6956d4827.93944304&lang=EN.

Discounts are a part of carrier’s tariff policy. There are promotional discounts that are valid in a certain time or under certain circumstances (after certain amount of sold tickets or special holidays etc.) and discounts for defined travel groups. Commonly used categories are:

- children,
- students,
- seniors.

Every carrier defines discount types for each category. If you are eligible you will get a discount. Additionally, once entering the bus you have to bring some kind of proof that you had the right for discount. Type of document needed for the discounts is conditioned by the carrier – we highly recommend you to find more detailed information on our page about the carriers.

On our website, the selection of the discount is done after selecting the desired departure and clicking on the "Buy a ticket." Data are grouped into sections "Customer Information", "Passenger and purchase info" and "Selecting  payment methods".

The general rule is that the discounts are not summed up, except the return ticket with certain carriers. In this regard, we recommend that you find more detailed informations on our page about the carriers.

At the top of the homepage, under the section "Carriers" all the companies that are offered in the online sales system will be displayed to you. The section includes basic information about the company, bus lines, reviews and contact details. To quickly access the information, please click the following link: https://busticket4.me/MNE/prevoznici.

It is advisable to contact your carrier in the case of an sudden and unpredicted changes, considering the fact that the busses are not owned by Busticket4.me, nor do we participate in the organization of transport, and therefore we cannot influence the price policy of the carrier’s departure cancellation and changes in the timetables.

At the bottom of the home page you may find all the bus stations from countries whose carriers are in the system of online sales. When choosing the appropriate country (eg. Montenegro), you will see the bus stations (eg. Podgorica) with address and telephone highlighted. Also, you have the option to review the timetable and details, with station facilities and Google map included.

Given that the web portal Busticket4.me is not a transportation company, but virtual bus station, we can't guarantee that the transport of bicycles is allowed with all the carriers. In this regard, we recommend that you find more detailed informations on our page about the carriers.

Given that the web portal Busticket4.me is not a transportation company, but virtual bus station, we can't guarantee that the transport of pets is allowed with all the carriers. In this regard, we recommend that you find more detailed informations on our page about the carriers.